If you're a customer in Malaysia who has enabled your Ria eWallet, you'll be able to request a prepaid card in the app by clicking Get card.
- In the app, click Get card underneath your eWallet balance
- Choose the type of prepaid card you want. You can choose:
- A physical card
-
A virtual card
Receiving your physical card
If you choose a physical card, you can choose how you'd like to receive your card - either by mail or by collecting it from a Ria store.
- There is a 10 MYR delivery charge for cards that are sent to you by email. Cards will be delivered within 5 business days.
Requesting a physical card by mail
If you choose to receive your physical card by mail you will need to:
- Check the name and delivery address for your card are correct.
- Click Edit to change and save your mailing address.
- There's a one-time delivery charge of 10 MYR. This fee will be deducted from your eWallet balance.
- If your mailing address is correct, you're happy with the 10 MYR fee and agree to the terms and conditions, click Agree and continue
- If you have 10 MYR in your eWallet enter your 6-digit eWallet passcode (the code you use when you make a transfer)
- If you have less than 10 MYR in your eWallet, you can add money now, or come back later to request your physical card.
- Your card will be delivered to you within 5 business days
Collecting a physical card in-store
Click the Find a Ria store button at the bottom of the screen to find a location near you if you want to collect your card.
You can collect your card at the best time for you and there's no charge. Just ask a member of our in-store team for your physical card. They'll take you through the next steps.