You can request a cancellation in the app or in your online account as long as your transfer hasn't been paid out.

To request a cancellation in the app:

1. Go to the Activity screen
2. Select the transfer you want to cancel
3. On the Transfer details screen, tap Edit
4. Select Cancel Transfer
5. When asked to cancel the transfer, tap Cancel Transfer
6. The app will confirm if the cancel request has been successfully submitted
   

To request a cancellation in your account online:

1. Log into your account
2. On the Activity screen, select the transfer and click Cancel
3. Fill out the details and submit

We'll email with confirmation once we have canceled your order. 

• You might find the article How do refunds work? helpful next.