We use support codes to help you log into your account after you’ve been locked out on accident. Typically this happens if you’ve incorrectly answered your security questions too many times.
How to receive a support code from Customer Care
You’ll be prompted to call Customer Care. Please explain the situation, and we will provide you with a support code.
Enter the support code correctly to log into your account.
We recommend updating your security questions and answers after regaining access to your account. Read this article to learn how: