We’re sorry to hear that you’re having trouble accessing our website. Check to see if one of these issues is preventing you from logging in.
Incorrect email address or phone number
You’ll need to log in using the email address or phone number you used to create your Ria account. Make sure you’re not using outdated credentials.
Double check you haven’t made an error when typing your password. If you’ve tried to enter your password too many times and still can’t login, it’s time to reset your password.
Incorrect security codes
We use multi-factor authentication (MFA) to make it harder for someone else to access your account. This article explains what to do if you’re struggling to get authenticated:
It could be a technical issue with your device or network connection. Try these tips:
- Make sure you are connected to the internet.
- Clear your browser’s cache and cookies
- Choose a different web browser. We recommend using Google Chrome or Safari — particularly if you’re on a computer. If one of these is not working, it’s always worth trying the other.
- Download the app if you’re trying to access the website from your phone or tablet