We are dedicated to providing you with the solutions you need to keep sending money to friends and family across the globe.
In this article, we’ll cover our:
Online help center
Before contacting Customer Care, we encourage you to utilize our online help center. This resource provides information and solutions to your most frequently-asked questions, ranging from:
- Getting started
- Sending money
- Receiving money
- Changes, cancellations and refunds
- Holds, reviews, and rejections
- Account and security
- Promotions
- Technical issues
Live customer support
Real people are behind-the-scenes, ready to help you — if you are unable to find a solution within the online help center.
We’re pleased to offer a new live chat service that connects you to a member of our Customer Care team from right here in the Help Center.
Our representatives will be ready to help whenever the ‘Chat with us’ button appears in the corner of your screen. This is the quickest and easiest way for us to assist you.
Please bear with us while we roll out this service. We’re steadily increasing our operating hours to make live chat available more often.
You may also contact Customer Care via phone or email. Simply expand your region for countries, operating times, contact options, and more.
North and South America
|
Country |
Operating Times |
Phone |
|
Languages Spoken |
| United States 🇺🇸 | Mon–Fri: 5AM–6PM Sat–Sun: 6AM–6PM (PST) |
1-877-443-1399 | us_support@riamoneytransfer.com | English, Spanish, French |
| Canada 🇨🇦 | Mon–Fri: 8AM–9PM Sat: 9AM–5PM (EDT) |
1-844-377-5843 | ca_support@riamoneytransfer.com | French, English, Spanish |
| Chile 🇨🇱 |
Mon–Fri: 9AM–9PM |
+56 600 586 7777 | soportedigital@riamoneytransfer.com | Spanish |
Asia-Pacific
|
Country |
Operating Times |
Phone |
|
Languages Spoken |
|
Australia 🇦🇺 |
Mon–Fri: 8AM–10PM
Sat: 9AM–9PM
Sun: 10AM–7PM
(AEST) |
1-800-531-581 | au_support@riamoneytransfer.com | English |
| Malaysia 🇲🇾 |
Mon–Fri: 8AM–1AM
Sat-Sun: 8AM–1AM
(MYT)
|
1-800-882-077 | my_support@riamoneytransfer.com | English |
Europe
|
Country |
Operating Times |
Phone |
|
Languages Spoken |
| Austria 🇦🇹 |
Mon–Fri: 9AM–8PM |
+431205776505 | AT_support@riamoneytransfer.com | German |
| Belgium 🇧🇪 |
Mon–Fri: 9AM–8PM |
028086573 | BE_support@riamoneytransfer.com | French, English |
| Denmark 🇩🇰 |
Mon–Fri: 9AM–8PM |
69918975 | dk_support@riamoneytransfer.com | English |
| Finland 🇫🇮 | Mon–Fri: 9AM–8PM Sat: 9AM–5PM (CET) |
0080026500000 | FI_support@riamoneytransfer.com | English |
| France 🇫🇷 | Mon–Fri: 9AM–8PM Sat: 10AM–6PM (CET) |
0172285020 | FR_support@riamoneytransfer.com | French |
| Germany 🇩🇪 | Mon–Fri: 9AM–8PM Sat: 9AM–5PM (CET) |
030221521950 | DE_support@riamoneytransfer.com | German |
| Ireland 🇮🇪 | Mon–Fri: 9AM–8PM Sat: 10AM–6PM (CET) |
+35312332145 | IE_support@riamoneytransfer.com | English |
| Italy 🇮🇹 | Mon–Fri: 9AM–7PM Sat: 10AM–6:30PM (CET) |
+3906452069 | IT_support@riamoneytransfer.com | Italian |
| Lithuania 🇱🇹 | Mon–Fri: 9AM–8PM Sat: 9AM–5PM (CET) |
0037052052695 | lt_support@riamoneytransfer.com | English |
| Luxembourg 🇱🇺 | Mon–Fri: 9AM–8PM Sat: 10AM–6PM (CET) |
0080026500000 | LU_support@riamoneytransfer.com | French |
| Netherlands 🇳🇱 | Mon–Fri: 9AM–8PM Sat: 10AM–6PM (CET) |
202624088 | NL_support@riamoneytransfer.com | Dutch, English |
| Norway 🇳🇴 | Mon–Fri: 9AM–8PM Sat: 9AM–5PM (CET) |
23960260 | NO_support@riamoneytransfer.com | Norwegian, English |
| Portugal 🇵🇹 | Mon–Fri: 9AM–10PM Sat–Sun: 10AM–6PM (CET) |
800112739 |
pt_support@riamoneytransfer.com |
Portuguese, English |
| Spain 🇪🇸 | Mon–Fri: 9AM–8PM Sat–Sun: 11AM–7PM (CET) |
+34917613760 | ES_support@riamoneytransfer.com | Spanish, English |
| Sweden 🇸🇪 |
Mon–Fri: 9AM–8PM |
0200884669 | SE_support@riamoneytransfer.com | Swedish, English |
| United Kingdom 🇬🇧 | Mon–Sat: 9AM–7PM (BST) | 0800 085 5955 | support@riamoneytransfer.co.uk | English |
Customer support for partnerships
We're quickly expanding our partnerships to provide you with the fast and convenient money transfer services you deserve. As always, our Customer Care team is here to support you.
Customer support for partnerships
|
Partnership |
Operating Times |
Phone |
|
Languages Spoken |
| Walmart2Walmart Powered by Ria | Mon–Sun: 12AM-11:59 PM (PST) |
855-355-2144 | riasupportteam@riafinancial.com | English, Spanish |