Due to the escalating crisis, we’ll be regularly updating this article to keep you informed on how to send or receive transfers to affected regions. As always, you may contact Customer Care for further assistance. Thank you in advance for being patient as wait times may be higher than normal.
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In this article we’ll cover:
How to receive in Ukraine
Service in the regions of Donetsk and Luhanks has been suspended.
In certain locations, services such as cash pickup and bank deposit are still available. However, some branch locations may be closed, and EUR/USD currency may be limited. (In such cases, local currency will be provided if accepted.)
Transfers sent as "cash pick up" to Ukraine can be accessed digitally with the following partners:
- Universalbank | Monobank
- Oschad 24/7
- ABank24
- Privatbank Mobile
- Privat24 Web-banking
To access funds, recipients need to download their bank's app and input their Ria PIN. Contact the banks for further instructions.
If there is no possibility to withdraw money in cash at a bank branch, you may withdraw money (UAH currency only) using your bank card in the following locations:
Supermarkets or shops
- ATB
- Silpo
- Fora
- FOZZY
- VARUS
- NOVUS (up to UAH 500)
- ROSHEN (up to UAH 500)
- LotOK
- Thrash!
- Point
- Sim23 up to UAH 2,000
Gas stations
- OKKO
- Ukrnafta (up to UAH 5,000)
- BRSM-Nafta
- WOG (up to UAH 500)
Pharmacies
- White Chamomile
- Good Day Pharmacy
- Low Price Pharmacy
- Kopeyka Pharmacy
- Pharmacy 9-1-1
- Wholesale Price Pharmacy
Other network merchants
- EVA store line (up to UAH 2,00
Transfers in other affected regions
View the regions below for current sending and receiving information.
Russia and Belarus
At this time, our money transfer services to Russia and Belarus are suspended. Transfers sent before this decision that have not been received can still be collected in RUB (local currency).
Tajikistan
All services are currently not available in Tajikistan due to partner restrictions.
Kazakhstan
Services are still available in Kazakhstan via KoronaPay.
Kyrgyzstan
Services are still available with the following partners:
- KoronaPay
- CJSC FINCA Bank
- Dos Credobank OJSC
- Commercial Bank Kyrgyzstan OJSC
- Eurasian Savings Bank OJSC
- Keremet Bank OJSC
- Bakai Bank OJSC
- FinanceCredit Bank OJSC
- Bai Tushum Bank CJSC
Uzbekistan
Services are still available with the following partners:
- KoronaPay (sending only)
- Aloqabank JSC
- Qishloq Qurilish Bank JSCB
- Microcreditbank JSCB
- Uzbek Industrial and Construction Bank JSCB
- Agrobank JSCB
- Ipoteka Bank JSCMB
- Poytakht Bank JSC
Mongolia
Services are still available with the following partners:
-
- Blue Diamond Co Ltd
- Mongolian Post (Eurogiro - Inpay As)
- Public Credit NBFI LLC
- Sendmn NBFI LLC