General

Getting started

• How to donate to Save the Children through the Ria app
• Guidance for sending money during the Russia-Ukraine crisis
• Send Funds to National Bank Of Ukraine (NBU) Through our App
• Contact our Customer Care team
• What do I need to create an account?
• How do I create a Ria account using the app?

Sending money

• FAQs on fees and exchange rates
• FAQs on send limits

Receiving money

• What ways can I receive a money transfer?
• What details will my recipient know about me if I send them a transfer?

Changes, cancellations and refunds

• How do I change a recipient's name?
• How do I make changes to my money transfer after it's sent?

Holds, reviews or rejections

• Why is my transfer under review?
• Why is my transfer on hold?
• Why is my transfer taking longer than usual?

Account and security

• How do I close my Ria account permanently?
• I forgot my password and want to change it
• I can't remember my login details
• How do I edit my account information?

Promotions

• How do I refer a friend to Ria?
• I was invited to Ria - what now?
• What promotions are available right now?
• Can you resend a promo code if I lost or forgot it?
• How do I use a promo code?
• How do I manage marketing preferences?

Technical issues

• I'm having trouble getting my identity verified with the app or website
• I'm clicking the password reset link but nothing is happening
• I'm having trouble setting up a transfer on the Ria website
• I can't access the Ria Money Transfer website
• Why am I being asked to contact Ria?

Terms and policies