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General

Getting started

  • Send Funds to National Bank Of Ukraine (NBU) Through our App
  • How to donate to Save the Children through the Ria app
  • Guidance for sending money during the Russia-Ukraine crisis
  • Contact our Customer Care team
  • What do I need to create an account?
  • How do I create a Ria account using the app?
See all 10 articles

Sending money

  • FAQs on fees and exchange rates
  • FAQs on send limits

Receiving money

  • What ways can I receive a money transfer?
  • What details will my recipient know about me if I send them a transfer?

Changes, cancellations and refunds

Holds, reviews or rejections

  • Why is my transfer under review?
  • Why is my transfer on hold?
  • Why is my transfer taking longer than usual?

Account and security

  • How do I close my Ria account?
  • I forgot my password and want to change it
  • I can't remember my login details
  • How do I edit my account information?

Promotions

  • How do I refer a friend to Ria?
  • When is a Referral considered "qualified"?
  • What promotions are available right now?
  • Can you resend a promo code if I lost or forgot it?
  • How do I use a promo code?
  • How do I manage marketing preferences?
See all 7 articles

Technical issues

  • I'm having trouble getting my identity verified with the app or website
  • I'm having trouble setting up a transfer on the Ria website
  • I can't access the Ria Money Transfer website
  • Why am I being asked to contact Ria?

Terms and policies

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