If your recipient has contacted you because they haven't received the transfer you sent, there are a few things to check.

Check the recipient information on the transfer

Double-check that the information you entered - such as the recipient’s name, bank-account number or mobile-wallet ID - is correct.

Remind your recipient that the payment will be from Ria 

Sometimes people look for your name on their bank statement. Instead, the transfer will be delivered by RIA Financial Services or one of our partners. 

Find out if your recipient is looking for a specific amount

We always send the exact amount you confirm when you make your transfer but sometimes your recipient will receive less than expected. 

In rare cases, the recipient's bank or an intermediary take a fee that's deducted from the amount your recipient receives. Unfortunately, they don't tell us when they do this, so we can't tell you in advance. 

Could your transfer be taking longer than expected?

• Learn more about why your transfer could be taking longer than expected.

If you've tracked your transfer and, although it shows as having been delivered to your recipient, it's not been received, please contact us. 

Cash pickup transfers

If you're sending money for cash pickup and your recipient is having difficulty collecting it, read our guide.