Everyone makes mistakes. You shouldn’t have to cancel your transfer because of it. If your recipient's name is incorrectly spelled, you can modify the details or change the first/last name to match their photo ID.
This feature is available for cash pickup, depending on their location.
On the app
- In the Activity screen, click Details next to the transfer
- At the bottom of the screen, click Need help?
- Click Modify recipient name
- Edit the recipient's name
- Click Save
On the website
- On the Activity page, click the money transfer you want to modify
- Tap Modify at the bottom of the Transfer details screen
- Enter the recipient’s name exactly as it shows on their ID
- Tap Save
Don’t forget to check that your changes are accurate before saving. New changes need to match the recipient’s photo ID exactly. Missing or wrong names could delay your transfer.