If your discount didn't apply, it's usually for one of the reasons below. Check the code's terms first: they're in the email or on the web page the code came from.

Any promo or referral code

Your discount won't apply if:

• The code has expired or hasn't started yet
• The code has already been used
• The transfer is below the code's minimum amount
• You added the code after confirming your transfer. Codes can't be added afterward.
• The code doesn't apply to the country you're sending to, or to your payment or delivery method
• You're using a code for new customers, but you've sent with Ria before

Referral codes: if you were referred

Your referral discount won't apply if:

• You already had a Ria account or had sent a transfer before
• You didn't enter the referral code before completing your first transfer
• Your transfer was domestic, not international
• You tried to use the referral code together with a promo code
• You don't live in an eligible country, or you're under 18

Referral codes: if you referred a friend

Your reward won't appear if:

• Your friend's first transfer wasn't completed, wasn't paid, or was canceled
• Your friend didn't meet the conditions in the section above
• It's been less than two days since your friend's transfer was completed
• You haven't completed a transfer with Ria yourself

Once your reward appears, it applies to your next international transfer that meets the minimum amount. You can use up to two rewards on one transfer.

Still think your discount should have applied?

Contact us and we'll look into it.