We know that transfer delays can be frustrating. Here are some of the reasons why your transfer might be taking longer than you expected.
You chose a slower way to pay.
If you paid by bank transfer or direct debit, you should always allow 4 working days for your transfer to reach your recipient. It can take between 2 and 3 days for money sent by these methods to reach us. When we receive your money, we can start the transfer process.
- If your transfer is urgent, choose to pay by debit or credit card - these payments usually reach us instantly
We need more information from you.
Even if you've sent money with Ria before, we may need to review your transfer and will ask you for more information. We know that this can be frustrating but, as a financial service provider, the way we’re regulated means that we need to follow strict procedures to keep your money safe.
- We'll email you if we need more information, so keep an eye on your inbox (and check your spam folder too)
The recipient bank is processing the transfer.
If your transfer shows as being with your recipient's bank but your recipient hasn't received it yet, the money is likely being processed by their bank. This can take up to two days. Unfortunately it's out of our control.
- Don't forget - the sender's name won't show on the recipient's bank statement. When you send money with Ria it shows as being delivered by us or by one of our partners.
Weekends or holidays are slowing things down.
Some currencies can only be transferred during business hours. Weekends, public holidays and local business hours might mean that there's a delay in the transfer reaching your recipient.
- Try to factor in weekends, public holidays and local business hours when sending money