We'd like to wish you a very happy holiday season!
Our festive opening hours
Our Customer Care hours will be slightly different to normal, but you'll still be able to use the Xe Help Centre when our offices are closed.
Here are the days on which our Customer Care Team will be available over the festive season:
| Day |
Australia and New Zealand |
Malaysia, Singapore and the Middle East |
Europe |
North America and Canada |
Chile |
| December 23 | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) |
| December 24 | Open (as usual) | Open (as usual) | 10am - 2pm CET | Open 'til 5pm PST | 6am - 5pm UTC |
| December 25 | Closed | Open (as usual) | Closed | Closed | Closed |
| December 26 | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) |
| December 27 | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) |
| December 28 | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) |
| December 29 | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) |
| December 30 | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) |
| December 31 | Open (as usual) | Open (as usual) | 10am - 2pm CET | Open 'til 5pm PST | 6am - 5pm UTC |
| January 1, 2026 | Closed | Open (as usual) | Closed | Closed | Closed |
| January 2 | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) | Open (as usual) |
How the holiday season may affect your transfer
You can send money in our app and online every day of the year. Whilst most transfers will go through as normal, it's worth taking into account that our offices, as well as those of banks and other financial institutions, might be closed at certain points over the holidays.
When we're closed, you'll be unable to make changes to existing transfers, and you may see slightly different quotes for transfers. The currencies you can send with us might also be limited.
Banks and other financial institutions may also be closed over the festive period and this might delay your money transfer.
What you can do to speed up your transfer
The fastest way to pay for your transfer is by credit or debit card.
Settling by bank transfer takes longer than paying by credit or debit card. Because banks might close over the festive season, you could experience additional transfer delays if you pay by bank transfer.
To avoid this, we recommend settling by credit or debit card.
For more information, please view our article on the factors that could impact your transfer.