We aim to provide the best possible experience and service, but we know that we don't always get it right.
We want to hear from you when we don't. Your feedback helps us to make important changes which mean that we don't make the same mistakes again.
Appeal an account closure
If you believe your account was closed or locked in error, you can submit an appeal for us to review the decision.
Speak to our leadership team
If you're not satisfied with your experience, we'd like the chance to make it right. Schedule a call with a member of our leadership team using the link below.
Make a formal complaint with us
If you've already spoken with our care team and are unhappy with the response, you can submit a formal complaint by completing our complaints form.
We'll reply within 24 hours. If we need more time, we'll let you know and provide regular updates on our progress.
Select your country below to view our local complaint contact details.
Raise a complaint to your regulator
You have the right to refer your complaint to the regulator if you’re not happy with our final response.
Please choose the country where you started your transfer to find your regulator’s contact details, as well as our regional complaint contact details.
Australia
You can make a complaint by:
- completing our online form
- emailing us at australiacs@riamoneytransfer.com
- calling us on 1800 701 488
- writing to us at 13/333 Kent St., Sydney, NSW, 2000
- speaking to us on Live Chat
To help us investigate and resolve your complaint effectively, please provide the following information when you make your complaint:
- Your full name, address and contact phone number(s);
- A description of your complaint;
- Any additional documentation or information that may support your complaint and help us to resolve it; and
- How you would like us to address your complaint.
When will I receive your final response?
When we receive your complaint, we will acknowledge receipt of it promptly, i.e. within 24 hours, one working day or as soon as practicable after receiving it.
We aim to provide a final response within 30 calendar days of receiving your complaint. If we need more time to review your complaint, we'll contact you to let you know and keep you updated as our investigation progresses.
What if I’m not satisfied with your final response?
If you’re not happy with our final response, you have the right to take your complaint to the Australian Financial Complaints Authority. Their contact details are:
Australian Financial Complaints Authority
- Online: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678 (free call)
- Mail: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001 Australia
For Privacy related complaints, please refer to our Privacy Notice or to the Office of the Australian Information Commissioner.
Where can I find Ria's terms and conditions?
You can find Ria's terms and conditions here: Terms and conditions (riamoneytransfer.com)
Canada
Please complete our online form to make a complaint.
When we have received your complaint we will:
- Promptly acknowledge receipt of your complaint.
- Contact you if we need more information.
- Investigate your complaint, in line with our terms and conditions.
When will I receive your final response?
We will make every effort to respond to your complaint within 24 hours. If we need more time, we'll contact you and keep you updated as our investigation progresses.
What if I’m not satisfied with your final response?
There is no regulatory body in Canada for consumers who want to make a complaint about a Payment Service Provider.
However, if you need further support, please contact us again and we'll investigate further.
Where can I find Ria's terms and conditions?
You can find Ria's terms and conditions here: Terms and conditions (riamoneytransfer.com)
Europe
Please complete our online form to make a complaint.
When we have received your complaint we will:
- Promptly acknowledge receipt of your complaint.
- Contact you if we need more information.
- Investigate your complaint, in line with our terms and conditions.
When will I receive your final response?
We will make every effort to respond to your complaint within 24 hours. If we need more time, we'll contact you and keep you updated as our investigation progresses.
What if I’m not satisfied with your final response?
You have a right to refer your complaint to the regulator. Please note that the regulator that you should refer your complaint to differs, depending on whether the complaint relates to a transfer you made in store with a Ria Agent, or a transfer you made in the Ria app or in your online account at https://www.riamoneytransfer.com/.
Referring a complaint Europe related to an in-store transfer:
If your complaint relates to a transfer you made in store with a Ria Agent, please refer to the Terms and Conditions for your country in Europe, which will identify the relevant regulator for your region.
Where can I find Ria's terms and conditions?
You can find Ria's terms and conditions here: Terms and conditions (riamoneytransfer.com)
Referring a complaint related to a transfer on the Ria digital app or on riamoneytransfer.com:
If your complaint relates to a transfer you made in the Ria app or on riamoneytransfer.com and you are in a European country (excluding Switzerland) you have the right to refer your complaint to the Bank of Lithuania.
Bank of Lithuania contact information:
- Email: prieziura@lb.lt
- Mail: Totorių g. 4, LT-01121 Vilnius, Lithuania
- Web: Bank of Lithuania’s claim handling portal
Complaints must be submitted in English or Lithuanian.
Where can I find Ria's terms and conditions?
You can find Ria's terms and conditions here: Terms and Conditions of RIA Lithuania UAB
Malaysia
Please complete our online form to make a complaint.
When we have received your complaint we will:
- Promptly acknowledge receipt of your complaint.
- Contact you if we need more information.
- Investigate your complaint, in line with our terms and conditions.
When will I receive your final response?
We’ll acknowledge your complaint within 24 hours and aim to provide a final response within 5 working days.
For more complex cases, or those requiring additional information, supporting documents, or input from a third party, we may need up to 30 working days. If we do, we’ll update you on our progress every 10 working days.
What if I’m not satisfied with your final response?
You have the right to take your complaint to Bank Negara Malaysia or the Financial Market Ombudsman Service (FMOS) if you're not happy with our final response.
You have six months from the date of our decision to take your complaint to Bank Negara Malaysia or the Financial Market Ombudsman Service (FMOS).
Their contact details are:
Bank Negara Malaysia contact details:
- Website: https://telelink.bnm.gov.my/
- Phone: 1300 88 5465
- Mail: BNMLINK, Bank Negara Malaysia, P.O. Box 10922, 50929 Kuala Lumpur
Financial Market Ombudsman Service (FMOS) contact details:
- Website: https://www.fmos.org.my
- Email: complaint@fmos.org.my
- Phone: +603 2272 2811
Where can I find Ria's terms and conditions?
You can find Ria's terms and conditions here: Terms and conditions (riamoneytransfer.com)
New Zealand
You can make a complaint by:
- completing our online form
- emailing us at australiacs@riamoneytransfer.com
- calling us on 0800 123742
- writing to us at PO Box 7646, Wellesley Street, Auckland 1141, New Zealand
- speaking to us on Live Chat
To help us investigate and resolve your complaint effectively, please provide the following information when you make your complaint:
- Your full name, address and contact phone number(s);
- A description of your complaint;
- Any additional documentation or information that may support your complaint and help us to resolve it; and
- How you would like us to address your complaint.
When will I receive your final response?
When we receive your complaint, we will acknowledge receipt of it promptly, i.e. within 24 hours, one working day or as soon as practicable after receiving it.
We aim to provide a final response within 30 calendar days of receiving your complaint. If we need more time to review your complaint, we'll contact you to let you know and keep you updated as our investigation progresses.
What if I’m not satisfied with your final response?
If you’re not happy with our final response, you have the right to take your complaint to Financial Services Complaints Limited (FSCL). FSCL provide a free, not-for-profit, and independent external dispute resolution service approved by the Minister of Consumer Affairs.
FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost anything) and their contact details are below.
Financial Services Complaints Limited (FSCL) contact information:
- Website: https://fscl.org.nz/
- Email: complaints@fscl.org.nz
- Phone: 0800 347 257
- Mail: PO Box 5967, Wellington 6140
- Fax: (04) 472 3728
For Privacy related complaints, please see our Privacy Policy or to the Office of the Privacy Commissioner.
Where can I find Ria's terms and conditions?
You can find Ria's terms and conditions here: Terms and conditions (riamoneytransfer.com)
Philippines
Please complete our online form to make a complaint.
When we have received your complaint we will:
- Promptly acknowledge receipt of your complaint.
- Contact you if we need more information.
- Investigate your complaint, in line with our terms and conditions.
When will I receive your final response?
We will make every effort to respond to your complaint within 45 business days. If we need more time, we'll contact you and keep you updated as our investigation progresses.
What if I’m not satisfied with your final response?
You have the right to take your complaint to Banko Sentral ng Pilipinas if you're not happy with our final response.
Contact information for the Banko Sentral ng Pilipinas:
- Online: https://www.bsp.gov.ph
- Email: consumeraffairs@bsp.gov.ph
- Phone: (+632) 5306-2584 / 8708-7087
- Mail: Banko Sentral ng Pilipinas 5th Floor, Multi-Storey Building, BSP Complex, A. Mabini Street, Malate, 1004 Manila
Singapore
Please complete our online form to make a complaint.
When we have received your complaint we will:
- Promptly acknowledge receipt of your complaint.
- Contact you if we need more information.
- Investigate your complaint, in line with our terms and conditions.
When will I receive your final response?
We will make every effort to respond to your complaint within 10 business days. If we need more time, we'll contact you and keep you updated as our investigation progresses.
What if I’m not satisfied with your final response?
You have the right to take your complaint to Monetary Authority of Singapore (MAS) if you're not happy with our final response.
You have six months from the date of our decision to take your complaint to Monetary Authority of Singapore (MAS).
Contact information for the Monetary Authority of Singapore (MAS):
- Online: https://www.mas.gov.sg/contact-us
- Phone: 6225 5577
- Mail: 10 Shenton Way, MAS Building Singapore 079117
Where can I find Ria's terms and conditions?
You can find Ria's digital terms and conditions here: Terms and conditions (riamoneytransfer.com)
United Kingdom
Please complete our online form to make a complaint.
When we have received your complaint we will:
- Promptly acknowledge receipt of your complaint.
- Contact you if we need more information.
- Investigate your complaint, in line with our terms and conditions.
When will I receive your final response?
We will make every effort to respond to your complaint within 24 hours. If we need more time, we'll contact you and keep you updated as our investigation progresses.
What if I’m not satisfied with your final response?
If you’re not happy with our final response, you can refer your complaint to the Financial Ombudsman Service free of charge, subject to eligibility.
You have six months from receiving our final response to raise your complaint with the Financial Ombudsman.
Contact information for the Financial Ombudsman:
- Online: www.financial-ombudsman.org.uk
- E-mail: complaint.info@financial-ombudsman.org.uk
- Phone: 0800 023 4567 or 0300 123 9 123 (or +44 20 7964 0500 from outside the UK)
- Mail: Financial Ombudsman, Service Exchange Tower, London, E14 9SR, United Kingdom
Where can I find Ria's terms and conditions?
- For transfers made online or in our app, see: Digital Terms and conditions (riamoneytransfer.com)
- For transfers made in person at a Ria location, see: Terms and Conditions for in-person customers
USA
Thank you for taking the time to contact us about your United States money transfer.
If you think that there was an error or problem with your transfer, you can:
- Call us on (877) 443-1399
- Email us at us_support@riamoneytransfer.com
- Write to us at: Ria Money Transfer - Attn. Consumer Protection Compliance, 7000 Village Dr. Suite 200 Buena Park, CA 90621
- Complete our online form
When we receive your complaint, we will:
- Promptly acknowledge receipt of your complaint.
- Contact you if we need more information.
- Investigate your complaint, in line with our terms and conditions.
When will I receive your response?
Depending on the nature of your complaint, we'll do our best to respond within 24 hours of receiving it.
If we need more time to review your complaint, we'll keep in contact with you and update you as our investigation progresses.
Please note that if your complaint relates to an error that took place during the money transfer process, it may take up to 90 days for our team to complete their investigation and resolve your complaint.
You can learn more about Error Resolution here.
What if I’m not satisfied with your final response?
If you’re not happy with our final response, you have the right to refer your complaint to the regulator in your state. Please contact Ria Customer Service first, before contacting your state regulator.
Most state regulatory agency websites listed below include online complaint forms. If one is available for your state, this is usually the quickest way to submit your complaint.
Dandelion Payments, Inc., dba Ria Money Transfer NMLS ID 920968
Alabama
Regulatory agency: Alabama Securities Commission
- Online: www.asc.state.al.us
- Phone: 800-222-1253
License type: Sale of checks
Alaska
Regulatory agency: State of Alaska Division of Banking & Securities
License type: Money transmitter
For Alaska residents only:
If your issue is unresolved by Dandelion Payments, Inc., dba Ria Money Transfer at 1-800-500-3994, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: Formal complaint form (PDF)
Submit the formal complaint form with supporting documents to:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email dbs.licensing@alaska.gov or call 907-465-2521.
Arizona
Regulatory agency: Arizona Department of Financial Institutions
- Online: www.azdfi.gov
- Phone: 602-771-2800 or 1-800-544-0708
License type: Money transmitter
Arkansas
Regulatory agency: Arkansas Securities Department
- Phone: 501-324-9260 or 800-981-4429
- Fax: 501-324-9268
By mail:
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
License type: Money transmitter
California
California Consumer Complaint Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation.
- Online: dfpi.ca.gov/submit-a-complaint
- Toll-free telephone number: 1-866-275-2677
- Email: consumer.services@dfpi.ca.gov
- Mail: Department of Financial Protection and Innovation, May Lee State Office Complex, 651 Bannon Street, Suite 300, Sacramento, CA 95811
License type: Money transmitter
Colorado
Regulatory agency: Colorado Division of Banking
- Online: banking.colorado.gov/consumers/file-a-complaint
- Phone: 303-894-7575
- Email: DORA_BankingWebsite@state.co.us
- Fax: 303-894-7570
By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202
License type: Money transmitter
Connecticut
Regulatory agency: Connecticut Department of Banking
- Online: www.ct.gov/dob
- Phone: 860-240-8170 or 800-831-7225, ext. 8170
- Email: Department.Banking@ct.gov
License type: Money transmitter
Delaware
Regulatory agency: Delaware Office of State Bank Commissioner
- Online: banking.delaware.gov
- Phone: 302-739-4235
- Fax: 302-739-2356
By mail:
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance
License type: Check seller and money transmitter
District of Columbia
Regulatory agency: District of Columbia Department of Insurance, Securities, & Banking
- Online: disb.dc.gov
- Phone: 202-727-8000
- Fax: 202-354-1085
- Email: disbcomplaints@dc.gov
License type: Money transmitter
Florida
Regulatory agency: Florida Office of Financial Regulation
- Online: https://flofr.gov/
- Phone: 850-487-9687
- Fax: 850-410-9548
By mail:
Florida Office of Financial Regulation
Attention: Consumer Assistance Group
200 E. Gaines Street 200
Tallahassee, FL 32399-0371
License type: Money transmitter part 2
Georgia
Regulatory agency: Georgia Department of Banking & Finance
- Online: https://dbf.georgia.gov/
- Phone: 888-986-1633
License type: Check casher license and seller of payment instruments
Guam
Regulatory agency: Guam Department of Revenue & Taxation
- Online: www.guamtax.com
- Phone: 671-635-1835
Hawaii
Regulatory agency: Hawaii Division of Financial Institutions
- Online: www.hawaii.gov/dcca/dfi
- Phone: 808-586-2820
By mail:
Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054
Honolulu, HI 96805
Email: dfi@dcca.hawaii.gov
License type: Money transmitter
Idaho
Regulatory agency: Idaho Department of Finance
- Online: finance.idaho.gov
- Phone: 208-332-8000
By mail:
Idaho Department of Finance Securities Bureau
P.O. Box 83720
Boise, ID 83720-0031
Email: securities@finance.idaho.gov
License type: Money transmitter
Illinois
Regulatory agency: Illinois Department of Financial and Professional Regulation
- Online: https://idfpr.illinois.gov/
- Phone: 888-473-4858
By mail:
Illinois Department of Financial & Professional Regulations Administration
100 W. Randolph, Suite 9-100
Chicago, IL 60601
License type: Money transmitter
Indiana
Regulatory agency: Indiana Department of Financial Institutions
- Online: https://www.in.gov/dfi/
- Phone: 317-232-3955 or 800-382-4880
- Fax: 317-232-7655
- Email: DFIcomplaints@dfi.in.gov
By mail:
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204
License type: Money transmitter
Iowa
Regulatory agency: Iowa Division of Banking
- Online: https://idob.iowa.gov/
- Phone: 515-281-4014
- Fax: 515-281-4862
By mail:
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309
License type: Money services
Kansas
Regulatory agency: Kansas Office of State Bank Commissioner
- Online: https://osbckansas.gov/
- Phone: 785-380-3939
- Fax: 785-371-1229
By mail:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs Department
700 SW Jackson St, Suite 300
Topeka, KS 66603
Email: complaints@osbckansas.org
License type: Money transmitter
Kentucky
Regulatory agency: Kentucky Department of Financial Institutions
- Online: https://kfi.ky.gov/
- Phone: 800-223-2579
- Fax: 502-573-8787
- Email: kfi@ky.gov
By mail:
Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
License type: Money transmitter
Louisiana
Regulatory agency: Louisiana Office of Financial Institutions
- Online: https://ofi.la.gov/
- Phone: 888-525-9414
- Fax: 225-925-4524
- Email: complaints@ofi.la.gov
By mail:
Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
License type: Sale of checks and money transmitter
Maine
Regulatory agency: Maine Bureau of Consumer Credit Protection
- Online: https://www.maine.gov/pfr/consumercredit/index.shtml
- Phone: 207-624-8527 or 800-332-8529 (ME only)
- Fax: 207-582-7699
- Email: CCP.PFR@maine.gov
By mail:
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
License type: Money transmitter
Maryland
Regulatory agency: Maryland Office of the Commissioner of Financial Regulation
- Online: https://labor.maryland.gov/finance/
- Phone: 888-784-0136
By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202
License type: Check casher
Maryland Consumer Complaint Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Dandelion Payments, Inc., dba RIA Money Transfer, NMLS ID 920968 at 500 N. Calvert St., Ste. 402, Baltimore, MD 21202 or (888) 784-0136.
Massachusetts
Regulatory agency: Massachusetts Division of Banks
- Online: https://www.mass.gov/orgs/division-of-banks
- Phone: 617-956-1501 or 800-495-2265 (MA only)
- Email: dobconsumer.assistance@mass.gov
- Fax: 617-368-2700
By mail:
Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
1000 Washington Street, 10th Floor
Boston, Massachusetts 02118-6400
License type: Foreign transmittal and check seller
Michigan
Regulatory agency: Michigan Department of Insurance & Financial Services
- Online: https://www.michigan.gov/difs
- Phone: 877-999-6442
- Fax: 517-284-8837
- Email: difscomplaints@michigan.gov
By mail:
DIFS - Office of Consumer Services
PO Box 30220
Lansing, MI 48909-7720
License type: Money transmitter
Minnesota
Regulatory agency: Minnesota Department of Commerce
- Online: www.mn.gov/commerce
- Phone: 651-539-1600
- Email: consumer.protection@state.mn.us
License type: Money transmitter
Mississippi
Regulatory agency: Mississippi Department of Banking & Consumer Finance
- Online: https://dbcf.ms.gov/
- Phone: 800-844-2499
License type: Money transmitter
Missouri
Regulatory agency: Missouri Division of Finance
- Online: https://finance.mo.gov/
- Phone: 573-751-3242
- Fax: 573-751-9192
By mail:
Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716
License type: Sale of checks
Montana
Please contact Ria directly if you are a customer in Montana.
Nebraska
Regulatory agency: Nebraska Department of Banking & Finance
- Online: https://ndbf.nebraska.gov/
- Phone: 402-471-2171
By mail:
Nebraska Department of Banking & Finance
Financial Institutions – Complaints
P.O. Box 95006
Lincoln, Nebraska 68509-5006
License type: Money transmitter
Nevada
Regulatory agency: Nevada Financial Institutions Division
- Online: https://fid.nv.gov/
- Phone: 702-486-4120
License type: Money transmitter
New Hampshire
Regulatory agency: New Hampshire Banking Department
- Online: https://www.banking.nh.gov/
- Phone: 603-271-3561
- Fax: 603-271-1090
By mail:
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
License type: Money transmitter
New Jersey
Regulatory agency: New Jersey Department of Banking & Insurance
- Online: https://www.nj.gov/dobi/index.html
- Phone: 800-446-7467 or 609-292-7272
- Fax: 609-777-0508 or 609-292-2431
By mail:
New Jersey Department of Banking and Insurance
Consumer Inquiry and Response Center (“CIRC”)
P.O. Box 471
Trenton, New Jersey 08625-0471
License type: Money transmitter
New Mexico
Regulatory agency: New Mexico Financial Institutions Division
- Online: https://www.rld.nm.gov/financial-institutions/
- Phone: 505-476-4885
- Fax: 505-476-4670
License type: Money transmission
New York
Regulatory agency: New York Department of Financial Services
- Online: https://www.dfs.ny.gov/
- Phone: 877-226-5697
By mail:
Department of Financial Services, Consumer Assistance Unit
1 State Street
New York, NY 10004
License type: Money transmitter
North Carolina
Regulatory agency: North Carolina Commissioner of Banks
- Online: https://nccob.nc.gov/
- Phone: 888-384-3811
License type: Money transmitter
North Dakota
Regulatory agency: North Dakota Department of Financial Institutions
- Online: https://www.nd.gov/dfi/
- Phone: 701-328-9933
- Fax: 701-328-0290
- Email: DFI@ND.GOV
By mail:
North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
License type: Money transmitter
Ohio
Regulatory agency: Ohio Division of Financial Institutions
- Online: https://com.ohio.gov/divisions-and-programs/financial-institutions/financial-institutions
- Phone: 866-278-0003
- Fax: 614-644-1631
By mail:
Ohio Department of Commerce
Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120
License type: Money transmitter
Oklahoma
Regulatory agency: Oklahoma Banking Department
- Online: https://oklahoma.gov/banking.html
- Phone: 405-521-2782
License type: Money transmission
Oregon
Regulatory agency: Oregon Division of Financial Regulation
- Online: https://dfr.oregon.gov/pages/index.aspx
- Phone: 866-814-9710 (OR only) or 888-877-4894
- Fax: 503-378-4351
- Email: DFR.FinancialServicesHelp@oregon.gov
By mail:
Department of Consumer and Business Services
PO Box 14480
Salem, OR 97309-0405
License type: Money transmitter
Pennsylvania
Regulatory agency: Pennsylvania Department of Banking and Securities
- Online: https://www.pa.gov/agencies/dobs
- Phone: 800-600-0007 or 800-722-2657
- Fax: 717-724-6869
By mail:
Pennsylvania Department of Banking and Securities
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101
License type: Money transmitter
Puerto Rico
Regulatory agency: Puerto Rico Office of Commissioner of Financial Institutions
- Online: https://www.ocif.pr.gov/
- Phone: (787) 723-3131
By mail:
Commissioner of Financial Institutions
Attention: COMPLAINTS DIVISION
Office of the Commissioner of Financial Institutions
PO Box 11855
San Juan, PR 00910-3855
License type: Money transmitter
Rhode Island
Regulatory agency: State of Rhode Island Department of Business Regulation
- Online: https://dbr.ri.gov/banking-securities-and-charitable-organizations/banking
- Phone: 401-462-9500
- Fax: 401-462-9503
By mail:
Department of Business Regulation, Division of Banking
1511 Pontiac Avenue, Bldg. 68-1
Cranston, RI 02920
License type: Sale of checks
South Carolina
Regulatory agency: South Carolina Office of the Attorney General
- Online: www.scag.gov
- Phone: 803-734-3970
License type: Money transmitter
South Dakota
Regulatory agency: South Dakota Division of Banking
- Online: https://dlr.sd.gov/banking/
- Phone: 605-773-3421
- Fax: 866-326-7504
By mail:
SD Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501
License type: Money transmitter
Tennessee
Regulatory agency: Tennessee Department of Financial Institutions
- Online: https://www.tn.gov/tdfi
- Phone: 800-778-4215
- Fax: 615-253-7794
- Email: tdfi.consumerresources@tn.gov
License type: Money transmitter
Texas
Regulatory agency: Texas Department of Banking
- Online: https://www.dob.texas.gov/
- Phone: 877-276-5554 (toll-free)
- Fax: 512-475-1313
- Email: consumer.complaints@dob.texas.gov
By mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705
License type: Money transmitter
Utah
Regulatory agency: Utah Department of Financial Institutions
- Online: www.dfi.utah.gov
- Phone: 801-538-8830
- Fax: 801-538-8894
By mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800
License type: Money transmitter
Vermont
Regulatory agency: Vermont Department of Financial Regulation
- Online: https://dfr.vermont.gov/banking
- Phone: 833-337-4685
- Fax: 802-828-1477
By mail:
Vermont Department of Financial Regulation
Banking Division – Consumer Assistance
89 Main Street
Montpelier, VT 05620-3101
License type: Money transmitter
US Virgin Islands
Regulatory agency: US Virgin Islands Division of Banking
- Online: https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/
- Phone: 340-774-2991
License type: Money transmitter
Virginia
Regulatory agency: Virginia Bureau of Financial Institutions
- Online: https://www.scc.virginia.gov/regulated-industries/bureau-of-financial-institutions/
- Phone: 804-371-9675 or 800-552-7945
- Fax: 804-371-9416
By mail:
Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640
License type: Money order seller and money transmitter license
Washington
Regulatory agency: Washington Department of Financial Institutions
- Online: https://dfi.wa.gov/
- Phone: 877-746-4334
- Fax: 360-596-3868
By mail:
Department of Financial Institutions, Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200
License type: Money transmitter
West Virginia
Regulatory agency: West Virginia Division of Financial Institutions
- Online: https://dfi.wv.gov/
- Phone: 304-558-2294
- Fax: 304-558-0442
By mail:
Consumer Complaints
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, West Virginia 25302-3542
License type: Money transmitter
Wisconsin
Regulatory agency: Wisconsin Department of Financial Institutions
- Online: https://dfi.wi.gov/Pages/Home.aspx
- Phone: (800) 452-3328 or (608) 264-7969
- Fax: (608) 264-7968
By mail:
Wisconsin Department of Financial Institutions
PO Box 8041
Madison, WI 53708-8041
License type: Seller of checks
Wyoming
Regulatory agency: Wyoming Department of Audit
- Online: https://audit.wyo.gov/
- Phone: 307-777-7797
- Fax: 307-777-3555
By mail:
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
License type: Money transmitter
Licensed as a Money Transmitter by the New York State Department of Financial Services.
Licensed by the Georgia Department of Banking and Finance; NMLS #920968.
Massachusetts Check Seller License # CS0105, Foreign Transmittal License # FT920968, NMLS # 920968.
Licensed by the Connecticut Department of Banking, NMLS MT-920968.
Where can I find Ria's terms and conditions?
You can find Ria's terms and conditions here: Terms and conditions (riamoneytransfer.com)