We're sorry if we rejected a legitimate order.
We review orders to comply with our responsibilities as a financial service provider and to keep your money safe. If we detect unusual or suspicious activity, or think your transfer might be fraudulent, our system will automatically reject it.
If your transfer was rejected for fraud and you think that this was incorrect, please contact us and ask for your account to be unlocked. To ensure our customer's security, we might ask for extra information to assess whether we can enable your account and process your future transfers.
If your transfer was rejected but your account wasn't locked, you can try to send money again. If we asked for additional documents from you for a transfer before, you'll need to provide these so that we can process your transfer.
If we rejected your transfer and your account was locked, you can still send money at a Ria store.
If you feel that your account has been locked in error, you are welcome to submit an appeal against this decision.
You can learn more about canceled transfers and locked accounts in these articles: