Although every case is different, we've listed the most common reasons why transfers are canceled or rejected below.

You purchased goods or services using Ria Money Transfer

• You should only use Ria for personal money transfer services. For example, some people will try to buy pets, real estate, and other goods and services with Ria. You’re not allowed to do this. 

You tried to send money to someone you don’t know

• Don’t fall victim to scams! Only send to friends, family, and people you know. If we feel like your security is at risk, we will cancel your transfer.

You may be sending to a country with a high incidence of fraud

• Every money transfer is reviewed individually to figure out if it’s safe. We don’t block all transfers to certain countries, but if a transfer matches a fraudulent pattern we’re seeing, it will be canceled.

Your billing address doesn't match your Ria account address

• Your order might be canceled if the billing address for your card and the one in your Ria account don't match. Update the address in your Ria account before you try to send money again. 

You didn’t pay for your transfer

We can’t send your money until we receive full payment for your transfer. We will cancel your order if:

• Your payment method had insufficient funds
• You're paying by cash but we didn't receive payment within 24 hours of confirming your order

We needed more information from you

When we review orders, we sometimes ask you for additional documents, so that we can verify your identity or address, for example.

We'll email you to ask you to provide these documents if we need them. If we don't receive the information we need within the specified timeframe, we'll cancel your order.

Learn more about transfer reviews. 

After your order has been canceled or rejected

Can I send money with Ria again?

This depends on why your transfer was canceled.

If your transfer broke our policies or was fraudulent, your account may be closed and you won't be able to use the Ria app or your online account again. You may still be able to send money at a Ria store.

Understanding refunds

• If your order is rejected, we won't have taken any payment from you. We only withdraw the money if the order is accepted.
• If you paid by debit or credit card, your bank may have put a hold on the payment. It could take a few business days for your bank to release the hold and return the money to your account.
• We won't charge you the fees that you paid when you set your money transfer up. 
• Learn more about refunds and check our refund timeframes.

Appealing account closure decisions for canceled transfers

If your account has been locked or your transfer was canceled for one of these reasons, and you feel it was done in error, you are welcome to appeal against the decision by following the steps in our Help Centre article.