If we rejected a legitimate money transfer, we’re truly sorry. We know how important it is to get your money where it needs to be. Unfortunately, this happens from time to time if our third-party reviewers believe your transfer is fraudulent or matches known patterns of fraud. If orders are deemed as suspicious, they will be automatically rejected by our system.
If your transfer was rejected for fraud and you believe this to be an error, you can contact us to request that your account be unlocked. Keep in mind, our fraud team considers our customers' security to be a very high priority. We will request additional documentation from you to help determine if your account can be unlocked and future transfers be accepted.
If your transfer was rejected but your account was not locked, you may attempt to place a new transfer. However, if our review team has previously requested additional documentation from you, that information will need to be provided to prevent any further transfers from also being rejected.
Keep in mind, you will still be able to send money at a Ria location if a rejected transfer caused your account to be locked.
For more information about canceled transfers and locked accounts, read: