To collect a transfer, we must see valid, government-issued photo ID from the recipient. This is a strict requirement to ensure both your security and the safety of your funds.

If your recipient's ID has expired, please ask them to bring a different form, like a passport or driver's licence. 

Note: for security purposes, Customer Care can only assist senders. If your recipient is unable to pick up the money, you will need to get in touch with us.

For more information on what a recipient needs to collect a transfer, read this article: 

• What does my recipient need to receive a cash money transfer?