What should my recipient do if their ID is expired?

To collect their money, your recipient must bring a valid, government-issued photo ID. This is a strict requirement to keep both you and your money safe.

If your recipient’s ID is expired, they will need to use another — like a passport.

Note: For security purposes, Customer Care can only assist senders. If your recipient is unable to pick up the money, you will need to get in touch with us.

For more information on receiving cash transfers, read:

• What does my recipient need to receive a cash money transfer?