This guide answers frequently asked questions about refunds. You may qualify for a refund if you cancel your transfer.

How long do refunds take?

Our refunds here are listed here: How long do refunds take?

Will I receive the fees I was charged to transfer money?

Yes, if your transfer qualifies for a refund, you’ll receive a full refund, including any fees you paid. 

Where will my refund be sent?

Your refund will be issued to the payment method you used to pay for your transfer.

If you are a customer in the USA and the money is returned to us instead of you, we’ll send a check in the mail to the address on your account. To avoid delays, please make sure your address is up to date.

What happens if the card I used to pay for my transfer has been frozen?

• We'll send you a check in the mail if you live in the USA
• In Europe and Australia, we'll send your refund to your bank account

My account's been closed, can I receive a refund?

Yes, we'll send you a check in the mail. The check will be sent to the address listed on your account.

My refund hasn't arrived

Please contact your bank if we’ve issued a refund and you’ve waited longer than the refund timeframes listed above.