There's a good chance that you're reading this guide because your transfer was canceled or rejected. We understand this can be frustrating, so we created this guide to better inform you as to why this happened and what can be done.
In this article, we’ll cover:
- Why was my transfer canceled or rejected?
- Can I send money after my transfer was canceled or rejected?
- Will my money be refunded if my transfer is canceled or rejected?
Why was my transfer canceled or rejected?
While cases can be unique, we've listed the most common reasons that transfers are canceled or rejected.
1. You purchased goods or services using Ria Money Transfer
You should only use Ria for personal money transfer services. For example, some people will try to buy pets, real estate, and other goods and services with Ria. You’re not allowed to do this.
If you'd like to pay for goods or services, try Ria eWallet — the powerful new mobile wallet that allows you to store funds within the Ria Money Transfer app.
2. You tried to send money to someone you don’t know
Don’t fall victim to scams! Only send to friends, family, and people you know. If we feel like your security is at risk, we will cancel your transfer.
3. You may be sending to a country that has a lot of fraudulent activity
Every money transfer is reviewed individually to figure out if it’s safe. We don’t block all transfers to certain countries, but if a transfer matches a fraudulent pattern we’re seeing, it will be canceled.
4. Your debit/credit card billing address didn’t match the address on your Ria account
An address mismatch is another reason why an order might be canceled. Make sure the card and address is updated before you try again.
5. You didn’t pay for your transfer
We can’t send your money until we receive full payment for your transfer. We will need to cancel your order if:
- Your payment method had insufficient funds
- You chose cash as your payment method and did not pay in time
6. We needed more information from you
If your order was selected for review, we will need more information before it can be sent. Reviews can happen if an order was deemed suspicious, or sometimes they are random.
You’ll receive our request via email. If you don’t supply us with the information, within the requested timeframe, then we’ll have to cancel your transfer.
Can I send money after my transfer was canceled or rejected?
Your ability to continue to send with us depends on why your transfer was canceled or rejected. If your transfer broke our policies or was fraudulent, your account may be locked. If locked, you will not be able to use the Ria Money Transfer app.
You will still be able to send money at a Ria location after your account is locked.
Will my money be refunded if my transfer is canceled or rejected?
We do not withdraw money from accounts until the order is accepted. If your order was rejected, payment won't have been taken.
If you paid by debit or credit card, your bank might have put a hold on your payment. It can take several working days for the hold to be released by your bank and for the money to be returned to your account.
You will not be charged the fees that you paid when you set your money transfer up.
For any questions, please contact your card company or bank.
Find out how to request a refund and learn about our refund timeframes.