Use Customer Wallet Lookup to check a customer’s wallet before Cash In, Cash Out, or a refund.
This helps you avoid mistakes. It’s quick.
This helps you avoid mistakes. It’s quick.
On the Ria Merchant Portal
- Click Search wallet in the sidebar.
- Enter the customer’s mobile number or wallet ID.
- Review the wallet details:
- Wallet status
- Wallet balance
- Recent transactions (if available)
Always confirm the details before you continue.
On the Ria Merchant App
- From the home screen or menu, tap Customer wallet lookup.
- Enter the customer’s mobile number or wallet ID.
- Review the wallet details:
- Wallet status
- Wallet balance
- Recent transactions (if available)
Only continue once the details look correct.