Cash Out lets you give physical cash to a customer.
In return, the same amount moves instantly from the customer’s wallet to yours.
The transfer is confirmed using a QR code.
In return, the same amount moves instantly from the customer’s wallet to yours.
The transfer is confirmed using a QR code.
How Cash Out works
- The customer requests a withdrawal in their app.
- You approve the request.
- You give the customer the cash.
Simple.
Before you start
- Make sure the customer’s wallet is active; use Customer wallet lookup to confirm. Learn more.
- Check that the wallet has a balance of RM 10,000 or more.
Cash Out on the Ria Merchant Portal
- Ask the customer to choose Withdraw in their app.
- Ask them to scan your static QR code (tap QR > Static QR).
- In the Portal, click Cash out from the top menu.
- Review and approve the Cash Out request.
- Scan the barcode shown on the customer’s app.
- Give the customer the cash.
Cash Out on the Ria Merchant App
- Ask the customer to choose Withdraw in their app.
- Ask them to scan your static QR code (tap QR > Static QR).
- Tap Cash out from the top menu.
- Review and approve the Cash Out request.
- Scan the barcode shown on the customer’s app.
- Give the customer the cash.
Good to know
- Cash Out is instant once approved.
- Always confirm the amount before handing over cash.
- Only complete Cash Out after you scan the barcode.
I approved the wrong Cash Out amount. What should I do?
Ask the customer to refund the amount to you.