How do merchants refund a transaction?

April 29, 2026 13:18
Updated

You can refund a transaction to a customer using the Merchant Portal or the Merchant App.
The money goes back to the customer’s wallet.

How to refund a transaction

Go to Card management and select Refund transaction.
Choose Initiate Refunds and then select the transaction you want to refund.
Submit the refund request.
A merchant with the Checker role approves the refund.

Once approved, we credit the amount back to the customer’s wallet.

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