You should freeze your card immediately if you lose it, or if it's stolen, before requesting a new one.

To freeze your card:

1. Click Details in the Ria Cards section on the eWallet home 
2. In the eWallet management screen, click the toggle next to Lock card
   

To request a new card:

You can request a new card in the app if your card is lost, stolen or has expired. A card replacement fee of RM10 applies.

1. Click Details in the Ria Cards section on the eWallet home screen
2. Click Replace card
3. Click Request a replacement
4. Confirm or update your mailing address

When you request a new card your previous card will be permanently blocked and you won't be able to use it.