You can update your phone number and email with us in just a few steps!
In this article, we’ll cover:
Updating your phone number
On the app
- Tap the profile icon in the top left corner of your screen
- Tap Phone number
- Enter the correct phone number and tap Save
- Enter the verification code (sent by text to the new phone number)
On the website (CA and AU)
- Click the menu icon (three orange lines) in the top right corner of the screen
- Click Profile and Settings
- Click Phone
- Enter the correct phone number
- Optional: Check the box if you’d like to receive text notifications regarding your transfers
- Click Save
- Select whether you’d like to receive a verification code by text or call and click Send Code
- Enter the verification code and click Verify Your Phone
On the website (US, ES, and UK)
- Click Account on the left side of the screen
- Click Profile
- Click the pencil icon next to your Phone number
- Enter your updated phone number and click Continue
Updating your email address
Your Ria account is unique to you, and so is your email address. You can only update your account with an email address that has never been used with Ria.
Before proceeding, read these directions carefully. Customer Care does not have the access to assist with updating your email address; only you can do it!
On the app
- Tap the profile icon in the top left corner of your screen
- Tap Email
- Enter the correct email address and tap Verify
- Enter the verification code (sent to the new email address)
On the website (CA and AU)
- Click the menu icon (three orange lines) in the top right corner of the screen
- Click Profile and Settings
- Click Email
- Enter the email address you’d like to update to
- Click Save
- Select whether you’d like to receive a verification code by text or call and click Send Code
- Enter the verification code and click Verify Your Phone
On the website (US, ES, and UK)
At this time, this version of the website does not have the ability to update your email address.