This article explains when to use your order number and when to use your PIN and where you can find them.
When should I use my order number and when should I use my PIN?
Tracking your transfer
- You can use either your order number or PIN to track your transfer online.
Provide your order number when you contact us
- When you contact us, we'll ask you for your order number; it's how we identify your transfer.
Share your PIN with your cash pickup recipient
- Your cash pickup recipient will need the PIN (as well as government-issued photo ID) to collect the transfer at a Ria location. They won't be able to collect the transfer with the order number.
Once you've created your transferonline or in the app, click Share Order Details to send the order PIN to your recipient quickly and easily by text, WhatsApp or email.
Where can I find my order number and PIN?
You can find your order number and PIN in your confirmation email or in your account online, in the app, or with a digital partner.
In your account online, in the app, or with a digital partner
- Go to the Home screen in the app, or the Activity tab in your web account
- Tap Details on the transfer in the app, or Transfer details followed by Summary if you're in your web account.
- You'll see your order number and PIN.
On paper receipts
If you made your transfer in person at a Ria location, you'll see your PIN in the top right-hand corner of your paper receipt, just below the order number.