Common reasons a transfer may be unsuccessful

Your transfer may fail if:

• Some details are incomplete or incorrect
  This could be information for you (the sender) or for your recipient.
• We detect unusual or suspicious activity
  If we can’t confirm the transfer was created by the genuine customer, we may need to stop it for safety reasons.
• The transfer doesn’t meet our internal policies
  We follow strict guidelines to protect customers and ensure secure transfers. If your transfer doesn’t meet these requirements, it may be declined.
• There’s a regulatory or compliance issue
  This may be related to rules in the countries involved in the transfer.

What should I do next?

If your transfer failed, you can:

• Review your details (sender or recipient) and try again.
• Check for typos or missing information — even small errors can cause a transfer to fail.

If you’ve checked everything and still can’t send your transfer, contact us and we’ll look into it with you.