The refund timeframe depends on how you paid for your order.
Once your transfer's been canceled, it can take up to 10 business days for your money to be credited to your account, but it's usually quicker than that.
| Payment method | Typical refund timeframe |
| Bank transfer | Typically 4 business days |
| Credit and debit card | Typically 3 to 5 business days |
| Cash* | Available as soon as the transfer is cancelled |
| CL47 and Sencillito (customers in Chile) | Typically 1 to 5 business days |
*You'll need a government-issued photo ID and the order PIN to receive a cash refund in a Ria store.
Your refund might be delayed if:
- your transfer or payment is rejected
- your account information is out of date