This guide answers frequently asked questions about refunds. You may qualify for a refund if you cancel your transfer.
How long do refunds take?
The refund timeframe depends on how you paid for your order.
Once your transfer's been canceled, it can take up to 10 business days for your money to be credited to your account, but it's usually quicker than that.
| Payment method | Typical refund timeframe |
| Bank transfer | Typically 4 business days |
| Credit and debit card (including via Apple Pay and Google Pay) | Typically 3 to 5 business days |
| Cash* | Typically 3 to 5 business days |
| Sencillito (customers in Chile) | Typically 2 to 5 business days |
Will I receive the fees I was charged to transfer money?
Yes, if your transfer qualifies for a refund, you’ll receive a full refund, including any fees you paid.
Where will my refund be sent?
Your refund will be issued to the payment method you used to pay for your transfer.
If you are a customer in the USA and the money is returned to us instead of you, we’ll send a check in the mail to the address on your account. To avoid delays, please make sure your address is up to date.
What happens if the card I used to pay for my transfer has been frozen?
- We'll send you a check in the mail if you live in the USA
- In Europe and Australia, we'll send your refund to your bank account
My account's been closed, can I receive a refund?
Yes, we'll send you a check in the mail. The check will be sent to the address listed on your account.
My refund hasn't arrived
Please contact your bank if we’ve issued a refund and you’ve waited longer than the refund timeframes listed above.