It is likely that you have received a letter from us regarding unclaimed funds in your account if you are reading this article. This article will answer questions about these funds and explain why you received this letter.

Please note that the information in this article applies only to customers in the United States, Canada, Puerto Rico, and the U.S. Virgin Islands who have received an unclaimed funds letter in the mail.

Why are there funds on my account?

You might have unclaimed funds on your account if you made a transfer and your beneficiary didn't collect it or if we issued you a check which has not been cashed. Your letter will specify the reason that there are unclaimed funds on your account. 

How do I get my money back?

If you made your transfer using Ria:

1. Complete the fields on the letter you received and provide a mailing address for your refund check.
2. Sign and date the letter.
3. Email the completed letter along with a copy of a valid government-issued photo ID to the email address listed in the letter you received.
4. Please make sure to include the reference number in the subject line of your email.
   • Alternatively, if you'd like you can return the completed letter and the copy of your valid ID to the mailing address listed in the letter you received. 

If you made your transfer using our Walmart2Walmart or Walmart2World Powered by Ria service:

1. Visit your local Walmart Money Center and let them know you're there to receive funds as a Payout.
2. Provide them with your valid government-issued photo ID. Please make sure the name on your ID matches the name they have on file. 
3. Provide the agent with your reference number.
4. If you need additional support while at a Walmart Money Center, please contact the Walmart Customer Service line at:
   1-855-355-2144 

If you no longer live in the state listed in the letter, please contact us at 1-855-628-1781 or unclaimedfunds@riamoneytransfer.com so we can update it prior to your visit to Walmart Money Center.

How long will the refund take?

We will mail your check within 30 business days of receiving your completed claim.

If you made your transfer at Walmart, you'll receive your money in-store.  

Is this a scam?

No- this is not a scam. If we have unclaimed funds on your account because your beneficiary didn't pick them up, or a check was not cashed, we want to return them to you.

We have a regulatory requirement to notify you of your unclaimed funds within a specific timeframe as set out by your state. 

• Contact us: It can be tricky to spot a scam, if you'd like to confirm that the letter you received was an official communication from us, please call us at: 1-(855)-628-1781.

Why are you contacting me now?

If you opted in for SMS messages, you would have received a notification within 21 days of the original transfer if the funds were unclaimed.

State regulations outline a timeframe in which we need to notify you of your unclaimed funds. We follow these rules and communicate unclaimed funds accordingly. 

How long do I have to claim these funds?

Please review your letter to confirm what date your claim needs to be completed by.

• Funds left in your account after the cutoff date will be reported to the State listed in your letter and claims can be made to them, once available on their website.
• It may take up to 6 months for the state to post your unclaimed property on their website for collection after it has been removed from your account.
• Remember that your state reference number will not match the reference number listed in the letter sent by Ria, as they create their own number when posting all reported properties.

What if I don’t have an ID?

For security reasons, you need a current government-issued picture ID to claim your funds. If you are the owner of a business which is owed funds, you can provide your ID.

What if I’m out of the country?

If you made your transfer using Ria:

You can still return your claim letter to us, but please include current contact details so we can coordinate a way to provide you with the funds. Please note we can only mail checks within the US and Canada.

If you made your transfer at a Walmart:

Unfortunately, if you're unable to visit a Walmart Money Center within the country listed on the letter to claim your funds by the deadline, they will be escheated to the State listed on the letter, and you'll need to make your claim with them.