Transfers that have not been delivered are eligible to be canceled and refunded.
Requesting a refund
In most countries, you may initiate a cancellation from the app or website. If the transaction can't be cancelled from the app or website, a message will be displayed asking you to contact Customer Care.
If your transfer was rejected by us or the cash pickup location, we will send an email asking if you’d like to resend, or cancel and request a refund.
Customers in Chile will need to contact Customer Care to request a refund.
Receiving a refund
Refunds will be automatically issued after the transfer is canceled if you paid for the transfer with a bank account or card. The refund will return back to the original payment source.
If you paid with cash and request a refund, we will email you a refund form to complete. Please reply back to the email with the completed form and a voided check for an ACH refund.
See how long refunds take for the payment method you used.