Follow the steps below if you've forgotten your password or want to change it.

Reset your password in the Ria app

1. Tap Forgot Password?
2. Enter your phone number or email and click Submit
3. Enter the code sent via text message
4. Create your new password and tap Submit

You can receive the security code on a call or by email instead of by text. Just tap Didn’t receive the code? followed by Receive a call instead or I can't access this phone (for an email).

Reset your password on the Ria website

1. Click Forgot your password?
2. Enter your phone number or email address and click Continue
3. Click Help for the options to Resend code, Call me instead, or Edit phone number
4. Enter the code you receive and click Done.

If you don’t have access to the phone number or email used to create the account, please read:

• I don't have access to the phone number I used to register anymore
• I can't remember my login details