If you forgot the password to your Ria account — or simply want to change it — you can update it easily and securely by following these simple steps.
In this article, we’ll cover:
Password requirements
A new password must be:
- At least 8 characters
- At least 1 uppercase letter
- At least 1 number
- New and never used on your Ria account
The more difficult the password, the harder it will be for someone to break into your account. This also applies to your security questions and answers.
Updating a forgotten password
On the app
- Tap Forgot Password?
- Enter your phone number or email and tap Submit
- Enter the code sent via text message
- Create your new password and tap Submit
You are able to change your delivery method from a text to a call or email. Tap Didn’t receive the code? and then Receive a call instead or I can't access this phone (for an email).
US and CA: Accounts using security questions
If your account is not MFA-enabled, you'll be asked to answer a security question. If you have trouble answering your security questions, you can select I don't know the answer and receive a security code by email instead.
On the new version of the website
- Click Forgot your password?
- Enter your phone number or email address and click Continue
- Click Help for the options to Resend code, Call me instead, or Edit phone number
- Enter the code you receive and click Done.
On the old version of the website
- Click Forgot password?
- Enter your email address and tap Submit
- Choose to receive a code by text or phone call and click Send Code
- Enter the code and click Verify Your Phone
- Create your new password and click Submit
If you don’t have access to your phone number or email used to create the account, please read:
- I don't have access to the phone number I used to register anymore
- I can't remember my credentials to log in. Can you help?
Updating an old password after login
On the app
- Tap the profile icon in the upper left corner of the screen
- Tap Change password
- Enter your current password
- Create and confirm your new password and tap Save
On the new version of the website
- Open the Account menu
- Select Change password
- Enter your current password
- Create your new password and click Change
On the old version of the website
- Click the menu icon in the upper right corner of the screen
- Click Profile and Settings
- Click Password
- Enter your current password
- Create your new password and click Save