You may not be able to link your accounts because:
- You’ve got a new phone number or email since your last in-store transfer
- You typed in the wrong ID information
- Your in-store account has been disabled
Please have your personal and account information ready when you contact us. We'll ask you some security questions so that we can verify that you're the owner of the account. We need to do this before we share information with you to keep your account secure.