Have you sent money at a Ria location before? If you have and would now like to use our digital products, you will be prompted to link your accounts in the following countries:

• Australia
• Chile
• Malaysia
• New Zealand
• Singapore
• Switzerland
• United Kingdom

It’s a simple process, and our Care team can help if you have issues.

To link your Ria accounts in the app:

1. Start to create an account and Tell us about yourself
2. When prompted, enter either:
   • Your last used ID document number provided at the Ria store
   • Your last Ria Store order number

One of three things can happen:

1. A new account is created if your ID matches your previous transfers with us and you don’t already have a digital account
2. You’ll be asked to log in if your ID matches, and you already have a digital account
3. You’ll be prompted to enter your ID details again if they don’t match what is in our system

Read this article if you can’t link your Ria accounts for any reason:

• I can't link my account on the Ria app. Can you help?