If you receive an error message while trying to send a transfer to someone on your recipient list, you may be encountering a bug within our app. Thank you for your patience while we work to resolve the issue.

In the meantime, you can continue the sending process by following the directions below.

How to send money after seeing the “Oops!” error

The bug sometimes appears when you try to send a transfer to someone on your recipient list — either using our Send again feature or after selecting your recipient on the Recipient details page.

If this bug happens to you, the error message will look similar to: Oops! Something went wrong. Try again.

To bypass this bug, you’ll need to delete your recipient from the Recipient list, restart the sending process, and enter your recipient’s information again.

If you continue to receive the error message, contact Customer Care for assistance.