We’re sorry about this. Payments may be rejected for a variety of reasons — depending on the payment method used.

What was your payment method?

Credit or debit card

If your payment from a credit or debit card is declined, you will need to contact your bank or financial institution. This may mean:

• The billing address you provided during checkout does not match the billing address that you have on file with your credit card company
• You are not in the country that you’re registered in
• You used someone else’s card — like a spouse or family member
• You used a prepaid/gift card and isn’t a valid payment method
• Your card payment was flagged as suspicious and declined by your financial institution

Bank account

If a bank account payment is rejected, it either means:

• Your bank payment was flagged as suspicious and declined
• You did not verify your bank account or verify it correctly