This guide answers frequently asked questions about refunds. You may qualify for a refund if you decided to cancel your transfer.
How refunds work
Will I receive all my money back, including the fees?
If your transfer qualifies for a refund, you’ll receive the full amount back and any fees that were part of your transaction.
How long will it take to receive my refund?
Refund times depend on the payment method you used for your transfer. Typically, times include:
- 2 to 10 business days for bank accounts
- 3 to 5 days for credit or debit cards
- 10 to 15 days for cash orders (after you provide us with the completed refund form and a copy of voided check).
Please note: customers in Chile (who paid by cash or Sencillito) should allow 3-5 working days for their refund.
Your refund might be delayed if your order or payment method were rejected, or your profile information isn't up to date.
Where will my refund be sent?
We always try to issue your refund to the payment method originally used. If funds are returned to us instead of you, we’ll send a check in the mail to the address linked to your Ria account. To avoid delays, make sure your address is up to date. We can’t send a check to an address not on file.
The card I used to pay for my transfer has been frozen. Can I still receive a refund if my card has been frozen?
If the credit or debit card originally used for the transfer has been blocked or frozen, we will send you a check in the mail if you live in the US.
In Europe and Australia, we will do a bank transfer to a bank account provided by the sender.
Can I still get a refund if my account has been closed?
Yes, we will send you a check in the mail after you request a refund. The check will be sent to the address listed on your account.
What if my refund hasn’t arrived?
You should reach out to your bank if you’ve confirmed we’ve issued a refund and you’ve waited longer than the suggested refund times mentioned.
Customer Care will not be able to speed up the refund process. Contact your bank or financial institution for any concerns.