Transfers that have not been delivered are eligible to be canceled and refunded.
Refunds will be automatically issued after the transfer is canceled if you paid for the transfer with a bank account or card. The refund will return back to the original payment source.
If you paid with cash and request a refund, we will email you a refund form to complete. Please reply back to the email with the completed form and a voided check for an ACH refund.
For more information about refunds, read: