Recipients can receive money transfers multiple ways — depending on where they are located.
To keep personal information secure, we recommend giving recipients a phone call, rather than a text or email, to gather sending information! Also, check that the spelling of their name and address is correct to avoid delays.
In this article, we’ll cover:
Sending money directly to a bank account is one of the most convenient ways for your recipient to receive money.
When setting up your transfer, you’ll be asked to provide your recipient’s information. To ensure that the transfer is received successfully, make sure this information matches the information listed on their bank account. You will need their:
- First and last name
- Mobile phone number
- Bank name
- Routing and bank account number
Read this article for more information on bank accounts:
With over 490,000 partner locations in 165 countries, cash pickup is a great option. Using our Find a Location tool, recipients can find the nearest location for pickup.
Sending for cash pickup
To set up a cash pickup transfer, you’ll need the recipient’s first and last name, as shown on their valid government-issued ID. Misspellings may cause delays to the transfer.
Receiving a cash pickup
At the cash pickup location, your recipient will need their:
- Government-issued photo ID
- Correct payout location
You will need to supply them with the payout location and PIN for the transfer. The recipient needs to be at least 18 to pick up a transfer.
Read these articles for more information about cash pickup:
- What does my recipient need to receive a cash money transfer?
- If I send cash, where can my recipient pick up the money transfer?
- Where can I find the PIN number for my money transfer?
A mobile wallet is a digital version of a wallet that allows people to receive, store and spend money using a mobile phone.
If mobile wallet transfers are available in your country, you’ll need your recipient’s:
- Mobile wallet provider
- Mobile wallet number (this is typically the recipient’s mobile number)
Receiving cash via home delivery is an extremely convenient service currently offered in Armenia, the Dominican Republic, Hungary, Morocco, the Philippines, and Vietnam.
Sending for home delivery
You’ll need to know your recipient’s:
- First and last name as shown on a valid government-issued ID
- Phone number
Receiving a home delivery
Your recipient will need their government-issued photo ID and the money transfer’s PIN. (You’ll need to send them the PIN after the payment is sent.)
Most importantly, they will need to be home! To make sure your money transfers are safe, we can only complete the delivery if the recipient is home to sign off for it. Our Track a Transfer feature can help you figure out when it will arrive.